Welcome to Adopt'Animaux (the "Application"), provided by M&G Group ("we", "us", "our"). This Privacy Policy explains how we collect, use, share, and protect the personal information of users ("you", "your") of our Application and associated website (the "Site").

Your trust and the protection of your privacy are essential to us. We are committed to processing your data transparently and securely, in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller for your personal data is M&G Group. For any questions regarding this policy or the exercise of your rights over your data, you can contact us by email at: contact@adoptanimaux.com.

2. What data do we collect?

To provide and improve our services, we collect certain types of information when you use the Application or the Site:

Information you provide: When creating your account or posting listings, you provide us with information such as your first name, last name, email address, password (which is stored securely and hashed), phone number (optional), and potentially a profile picture. You also provide the details and photos of the pets or services you offer.
Information generated by your use: We collect data on how you interact with the Application and the Site: pages viewed, features used (searches, filters applied), listings viewed or favorited, and messages exchanged via our internal messaging system (when available). Your approximate location may be used if you enable location-based search features or to display your listing.
Technical and Device Data: We collect technical information necessary for the proper functioning and security of the service, such as mobile device type, operating system, unique device identifiers (anonymized as much as possible), IP address (also anonymized to protect your privacy), and crash reports in case of technical issues.
Cookies (for the Website): Our Website uses cookies in accordance with our separate Cookie Policy. The Adopt'Animaux mobile Application does not use traditional web browser cookies but may use similar identifiers for its internal operation.

3. How do we use your data?

Your personal data is used for specific, legitimate, and defined purposes:

Providing our services: Ensuring the creation and management of your account, publishing and displaying your listings, enabling search and Browse of listings, facilitating connections between users (profiles, messaging).
Improving our services: This is essential for us. We analyze usage data and user feedback (in an aggregated and/or anonymized manner) to understand your needs, identify areas for improvement, fix bugs, and develop relevant new features. Your trust is paramount: we formally commit to NEVER selling your personal data to third parties.
Communicating with you: Sending you important information regarding your account or the service (maintenance, security updates, changes to terms). With your consent where required, we may send you push notifications or emails about new features or information likely to interest you.
Ensuring security: Protecting our platform against fraud, abuse, and ensuring compliance with our Terms of Use.
Complying with the law: Fulfilling our legal and regulatory obligations.

4. What is the legal basis for processing your data?

The processing of your data is based on several legal grounds in accordance with the GDPR:

The performance of the contract between you and us when you accept our Terms of Use to use our services.
Our legitimate interest in constantly improving our Application, ensuring its security, and understanding its usage, while respecting your rights and freedoms.
Your consent for certain specific activities, such as accepting certain cookies or subscribing to non-essential communications. You can withdraw this consent at any time.
Compliance with our legal obligations.

5. Do we share your data?

Transparency is key. We do not sell, rent, or exchange your personal data with third-party companies for marketing purposes.

Your data may be shared in the following cases:

With other users: Information you choose to make public (profile, listings) is naturally visible to other platform users to enable connection.
With our service providers: We use third-party companies for certain essential technical services (hosting via Firebase/Google Cloud, internal usage analysis tools for improvement, bug tracking tools). These providers act on our instructions and only have access to the data strictly necessary for their mission, with contractual obligations of confidentiality and security.
For legal reasons: If required by law or court order, or if necessary to protect our rights, our security, or the security of others.

Any potential data sharing, especially outside the European Economic Area via our service providers, is governed by appropriate safeguards compliant with GDPR (such as Standard Contractual Clauses).

6. How do we secure your data?

We take the security of your data very seriously and implement appropriate technical (encryption of passwords and certain data, secure infrastructure) and organizational (restricted access, internal procedures) measures to protect it against unauthorized access, modification, disclosure, or destruction. However, absolute security on the Internet does not exist, and we cannot guarantee infallible security.

7. How long do we keep your data?

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, primarily as long as your Adopt'Animaux account is active. If your account remains inactive for an extended period (e.g., 3 years), we may delete it or anonymize the associated data, unless a legal obligation requires us to keep it longer (e.g., for billing or dispute reasons).

8. What are your rights regarding your data?

In accordance with the GDPR and applicable law, you have several rights regarding your personal data:

The right to access the data we hold about you.
The right to rectify inaccurate or incomplete data.
The right to request the erasure of your data ('right to be forgotten') under certain conditions.
The right to request the restriction of processing of your data.
The right to data portability (receive your data in a structured format and transmit it to another controller).
The right to object to the processing of your data on legitimate grounds, or at any time for direct marketing.
The right to withdraw your consent at any time for processing based on consent.
The right to define directives concerning the fate of your data after your death (if applicable under local law).

To exercise any of these rights, the easiest way is to contact us by email at contact@adoptanimaux.com. We may need to verify your identity before processing your request. We will strive to respond within the legal deadlines (usually one month).

If you believe your rights are not being respected, you have the right to lodge a complaint with the competent data protection authority (e.g., the CNIL in France).

9. Data Transfers outside the EU/EEA

As mentioned, some of our technical service providers (like Google for Firebase) may store or process data outside the European Union or European Economic Area. In such cases, we ensure that these transfers are governed by protection mechanisms recognized by European regulations (e.g., Standard Contractual Clauses approved by the European Commission) to guarantee an adequate level of protection for your data.

10. Children's Privacy Protection

Our services are not intended for children under 18. We do not intentionally collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Updates to this Policy

This Privacy Policy may evolve, particularly to reflect changes in our services or regulations. We encourage you to consult it regularly. In case of substantial changes, we will inform you by email or via a notification in the Application. The date of the last update is indicated at the top of this page.

12. Contact Us

For any questions or concerns regarding this policy or your personal data, please do not hesitate to contact us at: contact@adoptanimaux.com.